Refund policy · Kebijakan pengembalian dana
If something goes wrong with an order, this page explains when you get your money back and how it reaches you.
When we refund
| What happened | What you get back |
|---|---|
| A piece arrived damaged, faulty or wrong, and no replacement is possible (or you'd rather have a refund) | What you paid for the piece, plus its shipping |
| We cancelled your paid order, for example because a piece is no longer available | Everything you paid |
| A pre-order is delayed beyond the limit in the Pre-order policy, and you choose to cancel | Everything you paid for that order |
| Your payment arrived after the order expired, and the pieces are no longer available | Everything you paid |
| You paid twice, or paid more than the total | The extra amount |
[[Change-of-mind refund rule, e.g. we don't refund a change of mind]]. Pieces that have been worn or washed, or had their tags removed, can't be refunded. Size exchanges are covered on the Shipping & returns page.
How to ask for a refund
- Contact us with your order number.
- For a damaged, faulty or wrong piece, include photos and your unboxing video, within the time given on the Shipping & returns page.
- We review your request within [[time to review a refund request, e.g. 2 working days]] and tell you whether it's approved. If the piece needs to come back, we'll send you the return address.
How you receive it
- Refunds are sent by bank transfer to an account in the name of the person who ordered. We'll ask you for the account details.
- Approved refunds are paid within [[refund processing time, e.g. 7 working days]], counted from approval, or from the day a returned piece reaches us and is checked.
- You get back the amount you actually paid for the piece, after any discount.
- [[Service fee rule, e.g. online payment service fees are refunded only when the mistake was ours]].
- Vouchers aren't paid out as money. If we cancel your whole order, the voucher can be used again while it's still valid.
Questions? Everything you need to reach us is on the Contact page.
Kebijakan pengembalian dana (Bahasa Indonesia)
Jika ada masalah dengan pesanan, halaman ini menjelaskan kapan uang Anda dikembalikan dan bagaimana caranya.
Kapan dana dikembalikan
| Yang terjadi | Yang Anda terima kembali |
|---|---|
| Produk tiba rusak, cacat, atau salah, dan tidak bisa diganti (atau Anda memilih pengembalian dana) | Harga yang Anda bayar untuk produk tersebut, ditambah ongkos kirimnya |
| Kami membatalkan pesanan yang sudah dibayar, misalnya karena produk tidak lagi tersedia | Seluruh pembayaran Anda |
| Pre-order terlambat melewati batas di Kebijakan pre-order, dan Anda memilih membatalkan | Seluruh pembayaran untuk pesanan tersebut |
| Pembayaran masuk setelah pesanan kedaluwarsa, dan produk sudah tidak tersedia | Seluruh pembayaran Anda |
| Anda membayar dua kali, atau lebih dari total | Kelebihannya |
[[Aturan pengembalian dana karena berubah pikiran, mis. kami tidak mengembalikan dana karena berubah pikiran]]. Produk yang sudah dipakai, dicuci, atau labelnya dilepas tidak dapat dikembalikan dananya. Tukar ukuran dijelaskan di halaman Pengiriman & pengembalian.
Cara mengajukan
- Hubungi kami dengan nomor pesanan Anda.
- Untuk produk rusak, cacat, atau salah, sertakan foto dan video unboxing, dalam batas waktu yang tertera di halaman Pengiriman & pengembalian.
- Kami meninjau permintaan Anda dalam [[waktu peninjauan permintaan pengembalian dana, mis. 2 hari kerja]] dan mengabari apakah disetujui. Jika produk perlu dikirim balik, kami akan memberikan alamat pengembaliannya.
Cara dana diterima
- Dana dikembalikan lewat transfer bank ke rekening atas nama pemesan. Kami akan menanyakan detail rekening Anda.
- Pengembalian dana yang disetujui dibayar dalam [[waktu proses pengembalian dana, mis. 7 hari kerja]], dihitung sejak disetujui, atau sejak produk yang dikembalikan kami terima dan periksa.
- Anda menerima kembali jumlah yang benar-benar Anda bayar untuk produk tersebut, setelah potongan.
- [[Aturan biaya layanan, mis. biaya layanan pembayaran online hanya dikembalikan jika kesalahan ada pada kami]].
- Voucher tidak dapat diuangkan. Jika kami membatalkan seluruh pesanan, voucher bisa dipakai lagi selama masih berlaku.
Ada pertanyaan? Semua cara menghubungi kami ada di halaman Kontak.